GolfEverything™

For Everything Golf.

Refund & Returns Policy

Last updated: 8 September 2026

We want you to be genuinely happy with your GolfEverything order. Here's how refunds and returns work.

Your rights under Australian Consumer Law

Every product you buy from GolfEverything comes with guarantees that can't be excluded under the Australian Consumer Law. If an item has a major or minor problem — it's faulty, unsafe, significantly different from how it was described, or doesn't do what it's meant to do — you're entitled to a repair, replacement, or refund. This applies no matter what else this policy says, and it's not affected by the "final sale" terms below.

To claim a remedy under these guarantees, email support@golfeverything.com.au with your order number, a description of the issue, and photos if the problem is visible. We'll get back to you within 2 business days, and where a product is genuinely faulty we'll cover the cost of returning it to us.

Founders Collection (Batch 1) — final sale

The Founders Collection is a strictly limited run, individually allocated, sold exclusively as a $180 AUD delivered bundle as part of our founding member offer. Because of that exclusivity and the way each bundle is packaged and numbered, we don't offer change-of-mind refunds or exchanges on Founders Collection orders.

This doesn't take away your rights under the Australian Consumer Law above. If your caps or packaging arrive damaged or faulty, contact us and we'll make it right with a repair, replacement, or refund.

Individual cap sales

Once individual caps go on sale ($59.99 + $9.99 shipping), we back them with a 30-day change-of-mind window as well as your consumer guarantee rights. To return a cap for a change of mind:

  • Contact us within 30 days of delivery at support@golfeverything.com.au with your order number.
  • The cap must be unworn, unwashed, with tags and original packaging intact.
  • You cover return shipping, unless the item is faulty or not as described, in which case we cover it.

How refunds are processed

Once we've received and checked a returned item (or approved a faulty-item claim), we'll process your refund to your original payment method within 5–10 business days. Shipping costs are refunded only where the return is due to our error or a fault in the product.